He then replied angrily and rudely that he would not elaborate because he didn't have the time and was already replying to a list of 50+ emails. I followed up politely to ask if Ed could elaborate on the issue because his reply was not helpful.
It was nice to see he replied, as promised, but he didn't offer any usable "support" at all. I got back a one-line unhelpful reply from Ed Hamrick himself. I emailed a thorough explanation of my problem and noted that I'm a paid licensed Vuescan owner. I noticed the large "Email Us" button.Įd Hamrick states that he personally replies to all messages seeking support, so I figured this was my best option. I checked the Vuescan website, read the available documentation, and did not find an answer to my issue. I was attempting to do a batch scan of several slides and ran into a problem. Stop writing to me, this is waste of time.” There is the essence of my claim: And what is the answer: “Again, I have no memory of our past emails. Nothing changed and I have written about it. It was installed by me on both locations. So buy and install Windows XP, on computer imitation (look Vmware software to know or google “virtual machine”). That is why, I looked all descriptions on and info on other sites. I need those which allow to scan films without cutting. So, I spend a lot of time and money to select software, study descriptions on the Vuescan site of all the scanners to find all the film scanners, supported by software. There are no official Support of the device from Hewlett Packard, when the scanner is installed on Windows XP. I use its Vuescan software to scan films with Hewlett Packard Scanjet 4600 scanner. The Vuescan is installed both on real Windows 10 machine and physical machine with Windows XP.Īll found full texts of emails with Hamrick software and log are enclosed. Stop writing to me, this is waste of time.” “Wonderful “ Support writes to the consumer - Again, I have no memory of our past emails.
Pirates are robbers, but sometimes they really help in technical issues. The software is functional but such support… You can afford 100 dollars, knowing about bad service. There are no drivers or comfortable software for your scanner and for your OS and it is not supported by Silverfast. There is a lot of software for text scanning with normal support Paperscan is free. Buy only Pro version and only with full combination of conditions: The smart software with ugly service, trying to make consumers to write support letters according to its desires. High price and useless ugly customer support.
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